WELCOME TO THE ECOSYSTEM
Engineering intelligent Salesforce experiences for real-world service operations.
Ready to build the next great Salesforce experience? Let's start the conversation.
Career timeline
From platform foundations to enterprise Field Service delivery and Agentforce—each chapter compounds the one before it.
2025 — Present · Capgemini Technology Services India Limited
Powering enterprise field operations through intelligent service execution, connected workforce experiences, mobile-first architecture, and scalable Salesforce innovation.
Project Galaxy
From enterprise service operations to intelligent automation, explore the systems, decisions, and outcomes behind the work.
Field Service Mobile · Offline Operations
Engineered a resilient offline-first field service experience enabling technicians to complete critical work orders, capture updates, and synchronize data seamlessly across low-connectivity environments.
Workforce Intelligence · Utility Operations
Built and enhanced workforce orchestration capabilities supporting intelligent scheduling, dispatch optimization, asset visibility, and real-time operational coordination for a major utility provider.
Service Cloud · Experience Engineering
Redesigned high-traffic Lightning components using efficient data access patterns, lazy loading, and optimized client-side architecture to enhance user experience at scale.
Automation · Event-Driven Architecture
Designed enterprise-grade automation frameworks for case management, approval workflows, maintenance operations, and event-driven business processes.
Skills Universe
Skills are grouped by the outcomes they enable, with transparent proficiency signals and delivery evidence.
Salesforce Ecosystem
Certification Vault
From platform foundations to AI-powered experiences, each certification represents a step toward the future of enterprise technology.
Salesforce · 2026
Salesforce · 2025
Salesforce · 2025
Salesforce · 2024
Salesforce · 2024
Salesforce · 2024
AI Lab
Agentforce experiments grounded in Brajesh's existing Service Cloud and Field Service experience—not disconnected AI demos.
Topic and action architecture for case triage, knowledge retrieval, updates, and trusted escalation.
AI-assisted classification and routing for utility service cases with transparent prediction logging.
Mobile assistance concept combining work-order context, knowledge, parts lookup, and guided troubleshooting.
Reusable prompt templates and evaluation patterns for reliable service responses and agent actions.
Recognition
Delivery excellence, client trust, and technical growth—signals that complement the technical evidence.
Client Success · 2025
Delivered solutions that earned lasting client trust.
Innovation & Growth · 2024
Recognized for rapid growth, ownership, and technical excellence.
Salesforce Foundation · 2023
Honored for outstanding performance during Salesforce CRM training.
Contact · Next mission
Ready to build the next great Salesforce experience? Let's start the conversation.